Ordering/Shipping Information

Processing Time

Our processing time takes approximately 2-3 business days after receiving the order. All orders placed before 5pm EST are processed that same day; orders placed after 5pm EST are processed the following business day.
If the order was placed with expedited shipping terms (Next Day, 2nd Day, etc.), then that order will be prioritized.
However, please be advised that if your order is placed after 5pm EST it will still be processed the following business day regardless of the shipping rate.

Bulk Pricing and Packaging Information

We offer bulk pricing for customers who buy in quantities.
Each bulk breakdown is per item code. You cannot mix and match item codes to meet the quantity to get the discount.
All bulks are made up of an assortment of colors and sizes if applicable.

Size Availability

We are growing our line constantly. Call your sales rep for information on heavy gauges & new items.
Tongue barbells: 14g unless otherwise stated.
Belly Bananas: 14g unless otherwise stated.
Eyebrow jewelry is offered in 16g or in some items 18g, sizes are specified per item.
Labrets are offered in 14, 16 and in some items 18g, sizes are specified per item.

Payment Terms & Shipping

• Order over $150 and get free US shipping!
• Order over $400 and get free international shipping!

• First time orders are payable by accepted credit cards or PayPal.
• We do not add handling charges to your shipping costs. Company checks are accepted after your 2nd order.

We offer the following flat-rate shipping options. These prices apply only to internet orders made through our web store:

UPS - Ground Shipping (3 to 5 days) $12.00
Canada, Hawaii, Alaska and Puerto Rico – standard shipping $25.00

International orders will only be shipped via UPS.
The price for international shipping is $55.00, except for the countries listed below.
To the following countries, the shipping price is $65.00:

Afghanistan Ethiopia Malawi Saudi Arabia
Albania Fiji Malaysia Senegal
Algeria French Polynesia Maldives Serbia
American Samoa Gabon Mali Seychelles
Angola Gambia Marshall Islands Sierra Leone
Armenia Georgia Mauritania Singapore
Australia Ghana Mauritius Slovak Republic
Azerbaijan Guam Micronesia Slovenia
Bahrain Guinea Moldova South Africa
Bangladesh Guinea-Bissau Mongolia Sri Lanka
Belarus Hong Kong Montenegro Swaziland
Benin India Morocco Syria
Bhutan Indonesia Mozambique Taiwan
Bosnia-Herzegovina Iraq Namibia Tanzania
Botswana Israel Nepal Thailand
Brunei Ivory Coast New Caledonia Timor-Leste - East Timor
Burkina Faso Japan New Zealand Togo
Burundi Jordan Niger Tonga
Cambodia Kazakhstan Nigeria Tunisia
Cameroon Kenya Oman Turkey
Cape Verde Korea Pakistan Turkmenistan
Central African Republic Kuwait Palau Uganda
Chad Kyrgyzstan Palestine Autonomous Ukraine
China Laos Papua New Guinea United Arab Emirates
Congo Latvia Philippines Uzbekistan
Cook Islands Lebanon Poland Vanuatu
Croatia Lesotho Qatar Vietnam
Cyprus Liberia Reunion Island Wallis and Futuna
Democratic Republic of Congo Libya Romania Yemen Arab Republic
Djibouti Lithuania Russian Fed. Zambia
Egypt Macau Rwanda Zimbabwe
Equatorial Guinea Macedonia Saipan  
Eritrea Madagascar Samoa  

Additional Fees and Charges

  • International Silver, Inc. calculates shipping costs based on weight, size and transit location and time. If any additional fees are assessed to receive your package, International Silver, Inc. is in no way responsible for the additional charges.
  • When shipping outside of the United States your order may be subject to Import Duties and Taxes. These fees are levied once your packages reaches your country. We ship your package to you "duties and taxes unpaid". International Silver, Inc. is not responsible for calculating, collecting or paying the fees that may incur. In order for you to receive your package – these fees must be paid in order to clear customs. For more information regarding your country's customs policies, contact your local customs office.

Returns

• Customer satisfaction is the most important element to our company. If you are not 100 satisfied with your order, and wish to make a return, you must contact us to receive a return authorization number within 7 days, no questions asked.
• We do not issue refunds for returns; we will credit your account.
• Returns will not be accepted if you contact us more than 7 days after receiving the merchandise. Returns will not be accepted without a return authorization number.
• Cancelled orders will be assessed a restock fee of 20% of the total dollar amount of the cancelled order.

Substitutions

If item substitutions are not acceptable, please note that on the order form. If not noted on the order form we substitute only with items that are very similar.
If color substitutions are not acceptable, please note that on the order form. If not noted on the order form we try to substitute with similar colors, but we will substitute with any color in stock.
If size or gauge substitutions are not acceptable, please note that on the order form. We substitute with any items that are 1 size increment larger or smaller only.
If not noted we substitute with items that are 2 gauges larger or smaller only. If you order 4 gauge, for example, we will not ship you 0 or 8 gauge. Only 2,4 or 6 gauge. We substitute with any items that are 1 size increment larger or smaller only.

International Silver